Category Archives: Tech

Help Topics in Office 2013

I recently installed the preview version of Office 2013. Earlier this summer I had upgraded my Windows 8 build on a test laptop that I have. Office 2013 went on that old box and it installed and works just fine. I mentioned in a previous post that I never could have gotten Windows 7 working on that 4-year old laptop, but 8 was no problem. Same goes for Office 2013.

There are dozens of good reviews to be found on Windows 8 and Office. Personally, I think the flat look of the apps is boring and a step backward. But this post is meant to be a quick look at what Help topics look like – not analysis of the OS and Metro-style.

Opening up PowerPoint 2013, you find the main Help icon in the top right corner of the UI – fairly close to where you find it in 2010. Clicking on that you get the master Help menu shown in Figure 1 in the gallery at the end of this article. On the surface it appears to have the same objective as the Help menu in 2010 – shown Fig. 2. The Getting Started section is similar, but a Tablet topic link has replaced the Ribbon topic. Due to the thumbnails in the 2013 version, you’re only able to see half the topic links visible in the 2010 version. Using image thumbnails dominates the navigation screens in user interfaces now and I guess that ship has sailed. But I’m not convinced the visual benefits of thumbnails offsets the resulting lack of visible choices – especially in Help.

Compare the two online versions with the local version in PP 2010 shown in Fig 3. In that panel you have 34 topic links. I think that topic is poorly designed. Grouping into useful buckets would have made it easier to consume. And 12-15 topics links for a robust product like PP would probably suffice. But the style in Fig 3 shows that you can fit a lot into that amount of screen real estate – a lot more than what you get in the 2013 style.

Figure 4 shows the layout of a PP 2013 topic. The same topic is shown with the 2010 layout in Fig 5. The vertical space allocated to the navigation header has been cut in half. This doesn’t seem like it was a result of going to the new Metro style as much as removing unnecessary and redundant information. It is refreshing to see Microsoft back away from including the Office and Bing logos which have no place in a Help topic. Two navigation buttons/features have been removed. The one that won’t be missed is Keep on Top. I’m not sure whether more than a small percentage of users are even aware of that feature.

The other removed button – the book icon – displays the expanding/collapsing navigation panel shown in Fig 6. This is an unfortunate casualty in the Web’s move to using Search as the sole method of navigation.  Without the TOC, the emphasis falls on the single panel Home topic to guide users to a solution. And we saw above how limited that is. It would have been possible for Microsoft to rig a TOC panel to attach to the Help if they wanted to.

As for the topic content itself, the 2013 version is a mirror image of the 2010 version. The Microsoft CMS is using a very similar template for both output targets. Even the typeface is the same. One glaring error not handled by their CMS is to alter the interaction verbs. The topics use “click”, but the new interface is supposed to fully support touch. They should have changed to a generic form, like “select”.

Windows 8/Office 2013 is designed with the assumption that you always have an Internet connection. Just for grins I disconnected my Windows 8 connection and refreshed the Help window. Fig 7 shows the result. The only Help that is available are the topics related to using the ribbon as shown in Fig 8. This is very limited. It seems to me that a text-only version of the full set of Help topics wouldn’t take up considerably more space in the locally installed version of 2013 than the ribbon topics.


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Quick Editing for Executive Summaries of Usability Video Sessions

Over the past year or so I have been doing a lot of work with video. Most of that has been for instructional content delivered via downloads and streaming media. In all of those cases I have used video editing tools that provide a timeline and a robust set of controls for enhancing the quality of the final production. I wouldn’t do it any other way. Or so I thought.

I recently conducted user research that included video recording of interviews with customers of certain product. The video capture consisted of a stationary, locked web cam with a simple on/off at the beginning and end of each interview. The purpose was to create an audio/visual record and not to create art. All told there were about forty interviews and forty total hours of video. That part was easy.

More difficult was to make a “highlight” video that summarized for the client the type of feedback we received from their customers. For this executive-level video we wanted to keep it short – fifteen to twenty minutes, feature a variety of clips, and include some call-outs to identify topics and interviewees. The kicker was that this video wasn’t something that justified the effort that would go into a professional production. And it needed to be put together in just a few hours.

My experience with tools like Camtasia, Captivate, Final Cut, Avid Pro, etc. were that they were overkill for this task. Normally I want the power to do sophisticated marking of in and out points on source files. In this case I really just needed to cut, cut, cut and move on. Working on a PC, I’ve always had Windows Live MovieMaker available. It comes installed with Windows for free. But I never even launched it. So I did and was impressed at what quick work it made of this task.

Starting a new project shell is a two-click process. MovieMaker uses the Office ribbon format for controls. If you are an Office user, that makes your work even more streamlined. Another two-clicks inserts a video clip into your workspace. A clip is represented is a thumbnail. Selecting a click displays it in a video viewer.

To edit the clip you start by searching for the frame that you would like to begin a scene. You can search either by playing the video in real-time or using a slider to move from frame to frame. When you find the start of your scene, click the Edit tab, then Set start point. Now move to the final frame of the scene. Click Edit, then Set end point.

Now when you play the clip you only see the frames that make up your scene. If you have more clips you insert them and follow the same procedure. Using this approach I was able to pull together 20 short scenes in just over an hour. Most of that time was spent deciding on the best video action to select.

Adding captions is quick as well. Just click the Caption button in the ribbon and type your text. It is automatically overlaid on the currently selected clip. Standard Office text editing is used for colors, fonts, etc.

Titles are handled in a similar way. A click to insert a title slide, then just type and format the text.

Transitions are handled in a speedy way too. Click on the thumbnail where you want to add a transition. Then from the Animations gallery, click on a transition style. It is automatically applied to the current frame, along with an instant preview of the effect.

Finally, there is support for publishing your video to a variety of services and with any screen resolution or audio specification. There are a lot of other functions buried in the ribbon if you need to go to that level. But for most down and dirty video editing, the basics are right in front of you.

The bottom line in this approach and the use of MovieMaker is to offer your client an attractive video summary of your usability video while minimizing the resources applied to its creation. On the Mac side, the equivalent would be iMovie. I’ll be giving that a try on a future project.

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